FAQ

Questions, answered

What is DC?

DC is the AI coach inside DARCYCO Active. It is built on Claude by Anthropic. It reads your goal, your stats, your schedule and the equipment in your Space, and writes a four-week training block. It is not a person and no human reviews your program. More on how DC works.

Do I need a gym?

No. DC builds around what you have, from one pair of dumbbells in a bedroom to a full commercial gym. You can save several Spaces and switch between them, for example a hotel gym when you travel.

How much does it cost?

Logging workouts, Crew, the gym finder and a Daily Stretch are free for good. Active Membership is A$14.99 a month or A$99.99 a year in Australia, with a 7-day free trial. See pricing.

How do I cancel?

In your App Store or Google Play subscription settings, or in the app at Me → Settings → Manage membership. Two taps. You keep access until the end of the period you paid for, and you keep the free tier and all your data afterwards.

Can I get a refund?

Payments go through Apple or Google, so refund requests go to them under their policies. Your rights under the Australian Consumer Law always apply. If something has gone wrong, email support@darcyco.com.au and we will help.

What happens to my physique photos?

They are stored in a private, encrypted bucket, are never shown in the feed, and are only used for your own coaching. You can delete any photo in one tap. Physique photos and photo analysis are off for anyone under 18.

Is my data sold or used for ads?

No. We never sell your data, never use health data or photos for advertising, and never use them to train AI models. Read the Privacy Policy.

Which devices sync?

Apple Health on iPhone and Health Connect on Android, both ways, for members. Garmin, WHOOP, Oura, Fitbit and Samsung all sync into those, so most watches and rings are covered.

Is my profile public?

Private by default. Only people you approve can see a private profile. You can make it public in Me → Settings → Profile and privacy. Under 18s start private.

Is DC medical advice?

No. DARCYCO Active gives general fitness information, not medical advice. If you have a health condition, are pregnant or are returning from injury, check with a doctor first. Health & Safety.

How old do I need to be?

16 or over.

How do I delete my account?

In the app at Me → Settings → Delete account, or by email. Everything is deleted within 30 days. Full details.

Something else? Contact support.